Samsimo Investment Company Limited recognises that the maintenance of quality standards in all activities is the key to our success and reputation. The company is therefore committed to a policy to provide a service which fulfils the requirements and expectations of our customers in all ways and also where necessary meets with regulatory requirements.

Samsimo aims to provide a professional and ethical service to our clients. In order to demonstrate our intentions, we have identified the following Quality Objectives and we will endeavour to:

• Deliver our services to specification \ brief and provide a high overall performance.
  
  
• Provide a value for money service.
  
  
• Provide a high quality of service to satisfy our clients’ requirements and get things right first time.
  
  
• Deliver our services on time.
  
  
• Deliver our service with full regard to Health & Safety.
  
  
• Maintain an effectively trained staff and management.
  
  
• Make a profitable return on our activities in order to fund ongoing development and growth.
  
  
• Improve efficiency through improvements in productivity.

Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met. We will conduct our business in an ethical and professional manner. However, should we make a mistake, we will admit it and rectify the situation as quickly as possible.

All employees are made aware of this policy and its objectives and are committed to its implementation.

The system is maintained by ongoing verification activities together with appropriate training and education of those involved and the overall improvements sought are monitored as part of the regular management review of the system.